We understand that there may be times when you are unable to keep your scheduled training session, or your trainer may be unavailable for a scheduled appointment. We request 12 hours of you if you are unable to attend your session. If this notice is not received we MAY still require payment for your session.
Due to our appointment system, if you are late for your session it MUST still finish on time. If your trainer is late, we will give you a complimentary session. Punctuality is an important part of our job description and we pride ourselves on being able to supply outstanding service to our valued clients.
Urban Personal Training reserves the right to change or alter any of the above terms and conditions at any time and will notify you in writing of any changes that may occur.
If for any reason you are unhappy with your training or have any questions, please send us a message.
Certain activities are subject to weather conditions. If in the event the experience is cancelled due to unsuitable weather conditions, an alternative booking will be made available.
Whilst we love to hear your praise, we also respect and value your feedback and suggestions.
If you felt we did not meet your expectations or are unsatisfied with your experience for any reason, please bring it to our attention either by talking to us directly or through our contact us page. Please include the following information to enable us to follow up quickly and come to a suitable conclusion.
All Prices are in Australian dollars unless otherwise specified, include GST and are correct at time of publication.
Urban Personal Training reserves the right to change prices without notice.
Urban Personal Training selects suppliers carefully and is associated with world class affiliates. However Urban Personal Training can not guarantee the satisfactory performance or the safety standards of any of our suppliers.
This web site contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version.
The images, illustrations, and text contained within this web site are protected by copyright and must not be replicated in whole or part unless given the express permission of Urban Personal Training.